Shipping Rates and Policies

Our skilled warehouse team is prepared to ship any size order across the United States. From one lens to an entire stock order, most orders ship the same day they are placed.

• All of our standard catalogued products are stocked in our 40,000 square foot warehouse and available for immediate shipment.
• Order by 1 PM Central Time and we will ship your order by the next business day.
• Orders are checked multiple times to ensure accuracy.
• Hidden damage needs to be reported within 7 days of delivery.

Please call if you have any questions ( 210-340-1400 )

New Shipping Rates in Texas

Diffuser Specialist is offering next day shipping for only $22.50 per box for most of Texas.

Please see our Texas Coverage Map for more information.

Hassle Free Return Policy

Contact your Diffuser Specialist Sales Representative or our Inside Sales for more information on product returns. No product(s) can be returned unless written permission has first been obtained from Diffuser Specialist and you receive a Return Material Authorization (RMA) Number. To return any Product(s), please ensure the following:

• The Product(s) must be in new, saleable, perfect condition.
• Package your return carefully to ensure it is received by us in good condition.
• Include all original components and accessories.
• Write your Company Name and Location, Invoice Number and RMA Number clearly on the outside of your return package.
• Ship return via UPS Ground to:

Diffuser Specialist
303 Lombrano
San Antonio, TX 78207

Note: Diffuser Specialist does not make any return exceptions for the following:

• Special Order Products.
• Discontinued Products.
• Products damaged in route to us caused by improper packaging.
• Products damaged as a result of improper use.
• Products with obvious signs of use.